Terrain Consulting respects your privacy. This policy explains what personal information we collect, why we collect it, and what we do with it. It is written to align with the Protection of Personal Information Act, 2013 (POPIA).

Who we are

Terrain Consulting is a sole proprietorship operated by Kayla Parker, providing environmental and stakeholder engagement consulting services.

Responsible party and Information Officer: Kayla Parker
Email: kaylaparker@terrainconsulting.co.za
Phone: +27 60 954 7344
Location: Johannesburg, Gauteng, South Africa

What we collect

We only collect information you choose to give us. If you complete the contact form on this website, we collect:

• Your name
• Your organisation
• Your email address
• Any information you include in your message

We do not collect special personal information as defined in POPIA, and we do not knowingly collect information from children.

Why we collect it

We use this information for one purpose: to respond to your enquiry and, where relevant, to discuss and deliver consulting work. We do not use it for automated decision-making or profiling.

Consent

By submitting the contact form you consent to us processing your information for the purpose above. You may withdraw that consent at any time by emailing [EMAIL].

Who we share it with

We do not sell, rent or trade your personal information.

Your information is stored on infrastructure operated by our website and email service providers, who process it on our behalf and are bound to keep it secure. Some of these providers may store data outside South Africa. We share information with third parties only where required by law.

How long we keep it

Enquiries that do not lead to work are kept for up to two years, then deleted. Records relating to client work are kept for the period required by South African tax and business record-keeping law, currently five years, and then deleted.

How we protect it

This website is served over an encrypted HTTPS connection. Enquiries are received in a password-protected email account. Access is limited to Kayla Parker. No system is perfectly secure, but we take reasonable steps to protect your information and will notify you and the Information Regulator if a breach occurs that is likely to affect you.

Your rights

Under POPIA you have the right to:

• Ask what personal information we hold about you
• Ask us to correct or delete information that is inaccurate, irrelevant, excessive, or no longer needed
• Object to us processing your information
• Withdraw your consent at any time
• Lodge a complaint with the Information Regulator

To exercise any of these rights, email [EMAIL]. We will respond within a reasonable period.

Cookies

This website may use cookies necessary for it to function and to understand basic usage. You can block or delete cookies through your browser settings. Doing so may affect how parts of the site work.

Links to other websites

This site may link to external websites. We are not responsible for their content or their privacy practices. Please read their policies before providing them with your information.

Changes to this policy

We may update this policy from time to time. The current version, with its date, will always appear on this page.

Complaints

If you are not satisfied with how we have handled your personal information, contact us first at [EMAIL]. You may also complain to:

The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: complaints.IR@justice.gov.za
Website: inforegulator.org.za